Problem
Senior care was held back by unsafe UX, stale data, and fragmented access.
Humana
Care tools across voice, mobile, and chat.
The solution
Led whole-person care product framing across voice, mobile, and chat, then a ten-issue architecture audit and redesign of the Edge platform.
Approach
Interviewed seniors and care managers to reframe the product from symptom reporting to contact that felt worth initiating
Partitioned PHI off Alexa standard infrastructure before a HIPAA exposure became an incident
Rebuilt claims visibility with CDC + Kafka so care advocates stopped acting on multi-hour-stale data
Added Android health integration via FHIR R4 and BIPA-compliant biometric consent across IL, TX, WA, and NY
Next case
Mimecast
White-label identity rollouts were blocked by one-size-fits-all software. Built flexible themes and clearer delivery ownership.